We are committed to treating our customers fairly and our users equally

We have taken the following steps to ensure equal access to our site. This site has been built using code which is compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using HTML/CSS code compliant with W3C standards means any future browsers will also display it correctly.

  • Standard fonts are used throughout the site for legibility, compatible with the user-specified "text size" option in visual browsers.
  • Wherever possible, we use text instead of graphics to reduce the download time of pages and to increase your control.
  • No information is exclusively conveyed using colour. This does not mean that colours are not used to organise information; instead it means there are also other non-colour dependent ways of doing so.
  • The majority of our pages are designed so that they are without horizontal scrollbars when they are viewed at a screen resolution of 1024 x 768 pixels.
  • All images, where appropriate, have an alternative text attribute. This means that when an image is conveying important information its content is described with an alternative text. If an image is used for decorative purposes only, the text attribute for the image will be left blank.
  • Where individual features make use of functions that do not comply with the W3C Web Content Accessibility Guidelines we have ensured that there are alternative routes provided to the information.
  • Where a process takes multiple steps to complete (for example, forms) an indication of where you are in the process and how far you have left to go is provided.
  • Style of navigation remains consistent through the websites.
  • Breadcrumb navigation is used throughout the site, so that users can jump back to information they have previously accessed.

We are committed to a process of ongoing improvement and we are working to ensure that all content is compliant with the provisions of the DDA. With this in mind, all new content will be developed under the guidelines outlined above.