Motor Claims Handler

Are you an excellent communicator with a passion for building relationships?

Are you looking for an opportunity that will allow you to put the Customer First in everything you do?

If so, we have the perfect opportunity for you!

We have exciting opportunities for Motor Claims Handlers who are interested in car insurance claims at our Birmingham site on a permanent basis. In our busy Motor Claims Centre, you’ll manage both new and existing claims while making decisions regarding customer policy coverage. As we view ourselves as one cohesive team, you will take pride in being an effective team player, working productively and meeting the standards required.

As a Motor Claims Handler, you’ll be a key member of the team assisting customers predominately on the phone, but you’ll also be dealing with correspondence via emails and letters whilst managing their claims in a timely manner and ensuring quality standards are always met. You’ll also possess strong communication skills and the ability to build solid relationships founded on integrity and trust. Our focus is on always putting the Customer First, so we seek someone committed to going above and beyond for them.

Working Hours & Shift Pattern: Full time, 37.5 hours per week over 5 days, Monday to Friday between the hours of 9am and 5:30pm.

Induction & Training:

Induction Date: Tuesday 26th August 2025

You’ll receive a comprehensive onsite induction to set you up for success in your new role. Our market leading 10 week training programme will be delivered at our Birmingham office with one of our specialist trainers.

Once you demonstrate competency in your role, you’ll then transition to a hybrid working model spending the majority of your time at our Birmingham office. (Typically, around the 6-month mark, depending on your individual development which includes quality and productivity metrics being met.) You’ll also have opportunities for salary increases upon becoming effective at your role and after 12 months of service.

What you’ll be doing:

• Ensuring each customer feels valued and supported with their claim, providing them with personalised and accurate information based on your expertise and training.
• Taking proactive measures and utilising available resources to ensure the best possible outcome for each customer, addressing their specific needs related to their accident or claim. This includes making outbound calls to enhance the customer journey.
• Maintaining relationships with our Motor Partners to support the customer experience.
• Keeping yourself updated on changes via the various comms channels to be able to provide up to date and accurate information to our customers.
• Respond promptly to calls, while maintaining a strong focus on accuracy and attention to detail, ensuring accurate and timely completion of case notes, logs and diaries for each customer.
• Staying composed and level-headed when faced with challenges, to effectively assist and support customers during their most critical moments of need.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• No previous experience is required! If you come from a customer facing role, hospitality, or retail background and want to explore a new sector, this could be a great opportunity for a career change.
• We’ll provide all the technology and training, and in return we ask you to bring your enthusiasm, passion for customer service.
• You’ll have a natural talent for connecting with people, quick problem-solving ability and positive, can-do attitude.
• You’re a great listener, confident communicating over the phone, email and responding to letters.
• Passionate about working as part of a collaborative team.
• You’ll be able to adapt to change.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £24,665
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• Sports and Social Events, which include summer events, quizzes, and competitions
• AXA employee discounts

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require

adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to AXA.Recruitment@reed.com.

#LI-Hybrid

AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens.