Claims Inspector / Motor Field Investigator

AXA prides itself on having an in-house investigations team (ACIT), who investigate across both the Commercial and Retail Business areas. We are looking for a Claims Inspector / Motor Field Investigator based in the Yorkshire area, to join our team to investigate Employer's Liability, Public Liability, and Motor Personal Injury claims. Your expertise will help ensure accurate assessments by attending accident scenes, conducting thorough investigations, and providing factual reports in line with our procedures. If you're ready to contribute to a dynamic team and make a real impact in claims management, we want to hear from you!

At AXA we work smart, this role is non-office based meaning you’ll spend 70% of your time visiting customers in the areas mentioned below and 30% working from home, planning inspections and writing reports. There’s no requirement to work from an office apart from an occasional team meeting.

This role will cover the North, West and South Yorkshire and the Humber regions with potential to go north towards County Durham and the surrounding areas. There may be the occasional requirement to travel further afield across the UK, although this is kept to a minimum.

Working Hours: Full time, 35 hours per week over 5 days. There may be some unsociable hours but as you'll arrange your own appointments, you're empowered to do what it takes to meet customer expectations whilst maintaining your own work-life balance

What you’ll be doing:

• Investigate Employer's Liability, Public Liability and Motor Personal Injury Claims on behalf of AXA Commercial and AXA Retail Insurances and other AXA companies.
• Represent AXA in face-to-face dealings with our policyholders, brokers and other witnesses, providing technically accurate and helpful advice to represent the company.
• Interview instructed parties face-to-face or by telephone, such as policyholder, driver, witness, police, or other relevant party and obtain detailed signed CPR compliant statements in accordance with relevant legislation and procedures.
• Attend accident scenes (locus) and provide factual reports with findings in accordance with procedures.
• Undertake various ad-hoc field intelligence enquiries, often self-motivated and provide factual reports with findings in accordance with agreed procedures.
• On conclusion of all investigations, a comprehensive final report will need to be compiled and submitted.
• Demonstrate strong initiative and exceptional time management skills in your work.
• Open to being involved in internal projects and initiatives with the opportunity to lead on internal change programmes.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Experience of handling, or knowledge of EL/PL/PI/Casualty claims essential. Motor Injury and anti-fraud investigations advantageous.
• Hold, or have made progress towards, an industry recognised qualification e.g. level 3 award for Professional Investigators (QCF) or equivalent or the CII professional qualification.
• Sound knowledge of legal processes and recent experience of investigation and negotiation.
• Sound understanding of the claims process, reserving and assessment methods.
• Awareness of the broker/affinity environment and the importance of these relationships.
• Self-starter taking a proactive approach to claims investigation and negotiation, committed to customer service.
• Strong and clear verbal and written communication skills.
• Full UK driving licence.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

Please also note you will be screened under the British Standard BS7858.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary
• Annual company & performance-based bonus
• The option of a tool of trade vehicle/ Cash car allowance of £5,000 per annum
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to sophie.2.guest @axa-uk.co.uk.

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Who we are:

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.