Head of Healthcare Design & Performance

We have a fantastic, high-impact senior leadership opportunity for a medically qualified doctor with substantial experience in improving the healthcare that customers receive. This is a brand-new position in AXA Health’s Commercial team. You’ll be responsible for cost, quality, and outcome effectiveness of the journeys our customers take in accessing healthcare, and end to end quality and value of healthcare in condition areas. The role is hands-on, leading a specific team to drive, not just advise, the improvement of the quality and value of the healthcare our customers receive.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at our Tunbridge Wells office, visiting clients or attending industry events.

We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Lead strategic design and continuous improvement of condition-specific healthcare journeys, ensuring these align with AXA Health goals of managing claims spend inflation and enhancing healthcare outcomes.
• Establish and monitor key performance indicators (KPIs) related to healthcare specialty and journey effectiveness, cost management, and patient outcomes, using data to drive continuous improvement.
• Identify, select, and plan cost management initiatives that effectively contribute to controlling healthcare spend, ensuring they’re evidence-based and aligned with industry best practice.
• Utilise deep subject matter expertise to design and implement end-to-end healthcare pathways that ensure seamless patient experiences and optimal clinical outcomes, while effectively managing transitions between care settings.
• Manage process of change in healthcare delivery, working alongside colleagues, ensuring that stakeholders are engaged, and changes are communicated effectively to minimise disruption and enhance adoption.
• Responsibility for horizon scanning teams. Collaborate with medical and research teams to integrate case-specific research into design and delivery of healthcare journeys, ensuring that clinical evidence and best practices inform all initiatives.
• Oversee initiatives in priority condition areas, focusing on designing comprehensive strategies that enhance healthcare outcomes while ensuring cost-effectiveness and quality of care.
• Act as business lead for non-clinician, non-facility healthcare supplier relationships, ensuring effective collaboration and alignment with external partners to support the delivery of healthcare journeys.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Medically qualified doctor and experience in a similar role.
• Financial and business management expertise.
• People and resource management expertise, including clinical and non-clinical colleagues.
• Demonstrable experience of leading major strategic initiatives or change programs in complex environments with multiple stakeholders.
• Excellent analytical skills with the ability to guide and support analysts to design, deliver, and interpret complex data sets.
• Proficient in data analysis tools and software relevant to healthcare analytics.
• Knowledge of regulatory requirements and standards in healthcare data management.
• Awareness of the regulatory and compliance environment affecting both our processes and people.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Cash car allowance £6,700
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to jennifer.manuel@axa-uk.co.uk.

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Who we are:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.