Conduct & Compliance Manager

Are you passionate about promoting a culture of compliance and conduct risk management within a dynamic retail environment? AXA Retail is seeking a dedicated Conduct & Compliance Manager to join our team. Reporting directly to the Head of Conduct, Compliance & Regulatory Change, you’ll play a pivotal role in ensuring that robust mechanisms are in place to identify and manage conduct risk exposure in alignment with our risk appetite.

Your expertise will be key in providing technical compliance support to key stakeholders, empowering our business to navigate complex regulatory landscapes effectively. In this role, you’ll proactively collaborate with various teams to achieve our strategic business priorities. You’ll deliver impactful internal communication, expert support, and advisory services, all while guiding stakeholders on best practices and supporting initiatives aimed at enhancing our conduct risk maturity. Join us in driving continuous improvement and making a positive impact within AXA Retail!

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Embed effective conduct risk management principles and practices by providing expert advice on process and controls design, incident resolution, and participation in conduct risk meetings.
• Disseminate and explain governance processes and procedures to ensure clarity and compliance across the organisation.
• Influence change initiatives to ensure they are designed to deliver fair customer outcomes and align with the agreed conduct risk appetite.
• Provide compliance advice and guidance to the front-line business to support their operational effectiveness and adherence to regulations.
• Analyse proposed regulatory changes and offer advice on their impacts, ensuring the front-line business is informed and prepared.
• Support the timely and adequate delivery of regulatory actions, ensuring that all requirements are met effectively.
• Foster positive relationships with the front-line business to support and constructively challenge their conduct controls, while promoting knowledge sharing with the first line risk function and liaising with second and third lines of defence.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Demonstrable knowledge of FCA requirements and expectations for good customer outcomes, ideally within the general insurance or banking sector.
• Strong understanding and technical grasp of conduct regime across general insurance, particularly regarding pricing, products, and fair value (ICOBS, IDD, PROD, GI pricing practices requirements etc).
• Proven ability to plan, lead and execute customer outcomes testing / quality assurance / review work.
• Commercial and pragmatic outlook, and delivery focus, with ability to work at pace.
• Strong analytical skills.
• Ability to process, collate, and present large volumes of data/findings in a clear and consistent manner.
• Excellent stakeholder management and influencing skills in support of a strong customer focused culture.
• Collaborative approach with an ability to listen to the business and build mutual respect/buy-in.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £50,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to mel.ainscough@axa-insurance.co.uk.

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Who we are:

AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens.