Learning & Development Coordinator

AXA UK is seeking a Learning and Development Coordinator to join the COO Office. You’ll organise, administer and report on Technology Academy initiatives, shaping programmes that enhance the COO function people agenda. This role offers many development opportunities, with lots of support from the team to help you grow through mentoring, training and cross-functional collaboration as you progress within AXA.

You’ll support in shaping learning and development activity for our COO teams (such as IT and Change roles). You’ll do this through engaging with stakeholders to understand learning needs. Then will collate suitable offerings and materials internally and externally, collaborating with the team or external vendors to either organise the delivery of these, or partnering with colleagues to shape bespoke offerings. This could be training, mentoring, apprenticeships, events, community activity or broader initiatives to support the people agenda. Your support could therefore be needed end-to-end across the learning and people experience; from request and scoping, to preparing materials, to supporting in the delivery of training and events, to reporting on activity.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We would prefer that this position is based in Bristol, however we would consider other locations.

What you’ll be doing:

• Organise training with our Managed Learning Services partner and administer the associated commercial arrangements.
• Shape and deliver learning, development and community initiatives (with oversight from others in the team), through effective partnering with SMEs, plus internal and external contributors.
• Advocate for and track goal setting in the COO, leveraging skills data, learning pathways, performance metrics, and reward and recognition activity.
• Own the administration of learning and development initiatives, including class creation, attendance tracking and reporting in the Learning Management System (LMS).
• Support in shaping training materials and delivery schedules, coordinating room bookings and logistics, administering commercials, and reporting to measure progress and impact.
• Maintain systems, deliver reliable reports, and collaborate with stakeholders to drive continuous improvement in skills, capability and capacity management (eg. tracking skills, SMEs, succession plans, flight risks).
• Partner with People and L&D teams to ensure that HR and learning systems have accurate and up-to-date data, with effective processes in the COO (e.g., mandatory learning).
• Manage the Technology Academy mailbox and handle ad hoc requests with professionalism.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

What you’ll bring:

• Strong planning and coordination skills.
• Strong relationship and stakeholder management skills.
• Experience of working in an L&D environment, other HR experience, or administrative role.
• Attention to detail.
• Organisational skills.
• Ability to analyse MI and produce findings/recommendations.
• Report writing suitable for senior management.
• Experience of working in a matrix organisation structure.
• Project Management experience would be a preference.
• Advanced Microsoft Office knowledge and skills and ability to set up and manage databases.
• Ability to work both within a team as well as independently.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £33,000
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to laura.venables@axa-uk.co.uk.

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Who we are:

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.