Customer Planning Manager - 12 month FTC

Are you passionate about Customer Marketing? If you’re detail orientated, strategic and analytical, this could be an excellent opportunity for you. We’re seeking a highly organised individual to join our Marketing and Communications team to support, shape and deliver of our strategic intent across all of our audiences.

You’ll be instrumental in ensuring that insight and data underpins everything we do, providing the strategic direction of our customer marketing activity, aiding the shaping and framework for your delivery teams.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Lead out the delivery of our annual Marketing priorities.
• Set and shape the correct approach for each of our underlying hypothesis.
• Support the step-change required, increasing our contribution to both business and customer.
• Lead integrated initiatives, such as new feature launches, mandatory activities and special projects.
• Enable actionable insights across a variety of methods, including campaigns, influencing key stakeholders and helping support the increase in customer satisfaction.
• Be a confident communicator, creating strong working relationships with stakeholders at all levels.
• Maintain clear communication, simplifying complex proposals.
• Bring in high quality external thinking.
• Constructively ‘agitate’ to ensure we are operating at the right pace.
• Act as a Marketing role model and customer champion within AXA Health.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Passionate about using insights to act and do things differently.
• Broad Marketing experience, enabling different and alternative perspectives across Financial Services, Health and Wellbeing activities.
• Outstanding presentational, engagement and communication skills; ability to adjust style to situation and audience.
• Solid commercial understanding, ability to work in partnership with wider stakeholders.
• Excellent storyteller, able to engage a diverse group of stakeholders.
• Good knowledge and understanding of adhering to and managing within a regulated environment.
• Strong interpersonal and organisational skills, professional in your approach.
• Track record of seeking excellence in the service we can provide to our customers.
• Confident in being able to use metrics to assess success.

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary up to £70,000 dependent on experience
• Discrertionary company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to adi.stapletonberry@axa-uk.co.uk.

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Who we are:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.