AXA story

The assessment centre explained


You’ve successfully applied for a Customer Service or Claims role at AXA and are now through to the next stage: the assessment centre. Resourcing Partner, Jen Manuel. tells us exactly what you should expect.

What is an assessment centre?

An assessment centre is a different way of interviewing. It involves a mixture of activities and exercises as well as some competency based questions. It’s around half a day, so a bit longer than a traditional interview.

What will I do at an assessment centre?

There is usually a group activity or a one to one activity. The one to one could involve you taking a phone call from a customer – this is actually a member of the assessment centre team – and you’ll need to respond to their queries and requests. It’s all about testing how you respond to a customer. You’ll be able to prepare for this beforehand. If you’re involved in a group activity, you’ll need to solve a problem as a group. However, we’re not necessarily looking for you to solve the problem, more at how you work together as a team. We’re looking at how individuals come across, whether they let others speak, listen to ideas and are engaged with the activity.

Top tip: If you’re shy or have nothing to contribute, you can still show that you’re engaged, by asking simple questions, like: “That’s a good idea, tell me more.” It shows that you’re willing to take part.

What can you expect on the day?

Make sure you’re prepared – each assessment centre is slightly different. You should get an email outlining your day at the assessment centre, so read through it and make sure you know what’s going to happen.

Top tip: We want to make sure you feel comfortable about what’s expected of you, so if you haven’t got the email or you have any questions, get in touch!

How to prepare for your assessment centre

Do you know where you’re going? Is there parking available? Do you know your route and how long it will take? Have you made any notes you’d like to bring with you? Do you have your documents in order? You’ll need to bring your proof of eligibility to work in the UK, like your passport, and proof of address.

Top tip: If something was to happen that delayed your journey, make sure you have the contact details of the assessment centre or who you’re meeting, so that you can let them know if you’ll be late.

Nervous? Don’t be.

If you’re feeling a little anxious, it’s good to be prepared, that way you’ll know what’s expected of you and what you need to do to be successful. Don’t forget that no-one wants you to fail – the assessment centre is your chance to get across the best version of yourself. Finally, be mindful of the bigger picture. Your assessment centre is not a competition, the people you meet could well be your new team mates.