Telephone Counsellor - Location Independent

Job Reference 1900028L

Career area Healthcare


Specialism Clinical & Medical

Salary Salary dependent on experience

Closing date 19/09/2019


We are excited to announce a further expansion of our counsellor team to meet the growing demand for mental health support through our Employee Assistance Programmes and Private Medical Healthcare. This role presents a unique opportunity to apply your therapy knowledge and skills in a commercial setting. Successful candidates will benefit from our in-house Continued Professional Development programme, led by our own team of psychologists.

Here at AXA Health Services, we pride ourselves in delivering expert clinical support and therapeutic interventions to our corporate clients in order to support the health and wellbeing of their employees. Our work environment is dynamic, we depend on the professionalism, creativity and innovation of our people to deliver excellent clinical service within a corporate industry.

Please be aware that if successful, we carry out PVG checks as part of our offer process.

The Role:

In this role, you will be supporting employees of businesses who have contracts with us to provide mental health care, mostly by telephone. This is done through support calls, therapy assessments and delivery of contracted therapy sessions. You will work with individuals to determine the best therepeutic support and help navigate them to the right type of intervention. You will have the opportunity to work with a vast array of mild, moderate and severe clinical presentations;from stress, anxiety, depression through to attachment difficulties, substance abuse, trauma and personality disorders. You will also have the unique opportunity to deliver managerial consultancy, providing guidance to managers who are experiencing distress around their role.
You will be working within a friendly multi-disciplinary team with access to psychologists for clinical support and guidance. We are looking for someone who can work across Monday to Sunday, between the hours of 8am and 11pm. Part time working hours will be considered, with the minimum being 22.5 hours per week.

Please note that this role is Location Independent, however you must meet the minimum criteria detailed below.




The ideal candidate will have a minimum of a Post-Graduate Diploma in Counselling (any theoretical orientation) or equivalent, as well as being a member of an accredited body, such as BACP or BABCP and working towards your accreditation. In addition, you will have experience of working with adults from age 16+ within a professional context. Ideally, this will have been gained within a corporate environment, allowing you to gain skills and knowledge around commerciality, conducting therapy assessments and making clinical recommendations for onward treatment.

As this is a Location Independent role, you must meet the following criteria:

• Be able to work in either the Glasgow or Eastbourne office 1-2 days per month, whichever is closer to you in location
• Be able to attend initial induction and any subsequent training/CPD/meetings in the office


About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.


But never too big to care for every single person who works here.  So when you join us, we promise to put our collective might behind you and your career.


You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.


Our specialist Health Services team sits as part of the wider AXA PPP healthcare business, and encompasses a range of healthcare services and professionals. We are very fortunate to have a team culture focused on trust, support and flexibility, making Health Services the successful yet caring team it is today.

Our key areas include Occupational Health, Musculoskeletal, and Psychological Services, where we have experienced clinical and non-clinical staff such as nurses, Occupational Health Advisors, Occupational Health Practitioners, Aeromedical Examiners, physiotherapists, psychologists, counsellors, and coordinators. But as with any business, our team extends beyond that to finance professionals, IT gurus and customer experience consultants, all dedicated to providing an innovative and seamless service for our customers.

What We Offer

As well as offering a competitive salary, we also have an extensive benefits package:
• Bonus scheme linked to your individual and the company's performance
• Contributory pension scheme
• 25 days holiday + bank holidays
• Interest free season ticket loan scheme
• Discount on all AXA Insurance products
• Subsidised supervision in line with BACP guidelines
• Internal CPD programs

Important notice: We’ve recently become aware of a recruitment scam in which candidates are asked to be interviewed on Google Hangouts. It is not our policy to conduct interviews via Google Hangouts (we much prefer face-to-face), so if you have been asked to do this, please let the recruitment team know and we’ll do our best to advise you. Likewise, if you’re unsure if the person you’re speaking to is genuinely an AXA recruiter or the job you’re applying for is legitimately from AXA, please get in touch and we can check for you. We cannot be held responsible for any interviews conducted without our knowledge and authorisation. If you’re unsure and would like some advice, feel free to get in touch with our recruitment team.

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