Job Description

Registered Counsellor (Part Time) - Phone Based

  Bristol | Glasgow | Royal Tunbridge Wells | Bournemouth | Location Independent

Job ref: 2200007F

Closing date: TBC

Specialism: Clinical & Medical

Career area: Healthcare

Salary: £25,000 - £28,000 pro - rata depending on experience


We have several exciting opportunities for Telephone Counsellors to join us on a permanent or fixed term basis to suit your commitments elsewhere. You can be home, or office based, the choice is yours however if home based, you will be required to travel to one of our AXA Health offices approximately twice a quarter, travel expenses will be covered by AXA. Working with our passionate Clinical Team, you’ll help us meet the growing demand for mental health support through our Employee Assistance Programmes and Private Medical Healthcare.

Joining us as a Telephone Counsellor, you’ll assess customers with a vast array of mild, moderate and severe clinical needs; from stress, anxiety and depression through to attachment difficulties, substance abuse, trauma and personality disorders. This role does not involve delivering ongoing therapy, your role is to carry out an assesment and reccomend what is clinically appropriate so that the cutomer can be referred on.

Working Hours & Shift Pattern:

You will be working shifts however your shift pattern will remain the same, so you can plan around your hours. Shifts will include some evenings and/or weekends and typically start at 8am, noon, 3pm or 11pm for overnight shifts and usually last 7.5 hours. The minimum hours for this role are 22.5 hours per week. You may be required to work some bank holidays.

Induction & Training:

You’ll receive a comprehensive induction to set you up for success in your new role. The induction period will last 2 – 3 weeks, with your agreed shift pattern starting in week 3 or 4. The induction can be conducted remotely and will consist of group conference calls, individual calls with important people such as your line manager and your buddy, online training sessions and practice scenario’s.

What you’ll be doing:

  • Completing assessments to decide what is clinically appropriate and available to the client and making referral recommendations.
  • Supporting managers to support the health and wellbeing of their employees.
  • Supporting employees of contracted businesses to provide mental health care by telephone.
  • Carrying out therapy assessments, managing risk and providing one-off support calls.


  • Counselling qualification (degree or post grad dip).
  • Minimum of level 4 qualification a Diploma course in England and PG Dip in Scotland.
  • Registered with BACP/BABCP or equivalent.
  • A minimum of 150 hours Counselling experience, post qualification.
  • Previous EAP, telephone and time limited assessment experience would be advantageous, but not essential
  • Experience of working in a corporate and/or structured environment is desirable
  • Robust IT skills with the ability to work with mutiple systems and Microsoft Teams Please note: Psycho-Drama/Art therapy qualifications are not appropriate on their own, but can be suitable if in addition to the above essential criteria. Please be aware that if successful, we carry out PVG checks as part of our offer process.

About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

AXA Health is the UK healthcare specialist for the AXA Group. Whatever our customers’ health goals, we help them get there. That could be getting someone physio for an injury that’s holding them back or finding them the right specialist to take their treatment forward. Our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. We all work together to be the best we can be.

What We Offer

One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

  • Competitive annual salary of between £25,000 - £28,000 (pro-rata) depending on experience
  • Annual company & performance-based bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • 25 days annual leave
  • Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
  • Continued professional development
  • 24/7 mental wellbeing support (through Thrive app)
  • Dedicated financial support (through AXA-paid Nudge)
  • AXA employee discounts
  • Gym benefits

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. As a financial services company, all successful candidates will be subject to preemployment checks, so we can ensure regulatory compliance.

To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there.

#health1 #feelgoodhealth

Why joining AXA Health was a great career move


Why joining AXA Health was a great career move.

How is AXA Health empowering people?

Devika Wood, Proposition Owner, Doctor at Hand, AXA Health.

So to me, AXA Health is about moving into preventative care and looking after our members, I think it’s about shifting the mindset of what insurance is, in understanding that in order to help our members be the best version of themselves, we want them to be able to be healthy, proactive, and looking after the house and well-being of our members. To do that, it means that we want to be able to give our members the empowerment to put health in their hands. And that’s everything about what AXA Health is, it’s putting the members first and empowering them to live a healthy lifestyle.

The thing that makes AXA so incredible to be in as a workplace is the people, every person that you interact with, are pushing the boundaries to really put AXA first and the member first and do the best in everything they possibly do. Every conversation we have is so remarkably interesting and always making sure that at the core of every decision that we are making both business in the sense of AXA is that the member has the best possible customer journey.

AXA enables me to be the best version of myself at work because actually, they enable me to be who I am coming from a very entrepreneurial background and moving into The corporate space in a big career move. I was always really scared that I was going to be out of my comfort zone and having to conform to a way that I wasn’t familiar with. But actually, AXA really pushed me and nourished me to be the entrepreneur and be agile and actually try and blend the corporate and agile together. I did that way, it really benefits both myself and AXA because I’m able to be the best version of myself and give the best possible that I can.

Know You Can. 

Rewards and Benefits

As well as a supportive and rewarding working culture, you'll enjoy a good holiday allowance and generous company pension scheme. Depending on your role you’ll have the opportunity to buy share options, a car allowance and private medical insurance. Note that benefits can vary according to the different part of AXA and the role itself.

Pay and Bonus

We carefully consider our pay levels and carry out a review each year so you are paid fairly for what you do. When AXA does well, we share in its success and all employees are eligible for a discretionary bonus payment each year, dependant on individual and company performance.

Pension and Life Cover

We want to help you actively plan for a financially healthy retirement, so we offer a Defined Contribution Pension Scheme. This means that we contribute to your pension fund depending on the amount you choose to pay in.


Work life balance is important. Our holiday entitlements start at a minimum of 22 days (plus bank holidays) dependent on the business area or the role, increasing up to 28 days (plus bank holidays) with length of service. Depending on which part of AXA you work in, there’s also flexibility to buy up to five additional days or sell up to three days, helping you to achieve the right balance for you.


We recognise and reward you when you demonstrate the behaviours that make AXA great.


Employees are also invited to take part in the annual share plan. Employees can buy shares and also be offered an interest free loan to purchase shares if they don’t want to purchase outright.

Additional benefits

Depending on your role, you may be entitled to additional benefits such as Private Medical Insurance, Company Car or Long Term Incentive Plans.

Introducing... AXA Health


Introducing AXA Health

Have you ever considered… / Fancy…
A job in health? / A career in fitness?
Making better / Feeling good
Doing good / Feeling good
Discovery / Rehabilitation
Imagination, Tenacity, Audacity, Vivacity, Ingenuity / Credibility / Creativity, Proven science, Hard evidence, Reason to get out of bed in the morning.
Healing bones / Shattering limits.
Power of body / Strength of mind.
An apple a day.
Doctor! Doctor! / The data will see you now.
Job changing / Life changing.
For work’s sake / For your sake.
For their sake / and their sake.
And their sake.
Global name / not yet the finished article.
Sprint like a start-up / Run like a giant.
Enormous footprint.
Twinkle toes.
Apply for the role / walk your own path.
80 years of history / invented today.
Experts / Novices.
Somebodies / New bodies.
PhDs / Diverse CVs.
Back to the workplace / Straight out of uni.
Come as your are. 
Earn / Learn.
Learn / Learn.
From the worlds best doctors / coaches /nurses / coders / technicians /entrepreneurs / steady heads / risk takers.
Dip your toe in an industry / Change it forever.
Switch it up / Know you can. 
Know you can / Switch it up.
Become your best self / teach the world what health can be. 
Why choose?
AXA Health. 


Wherever you are in the UK, there's likely to be an AXA office near to you.

Our Values

Our values shape what we do and how we do it. They inspire us, guide us and empower us to work together, push the boundaries, challenge things for the better and believe in ourselves. No matter how big or small our achievements, our values sit at the heart of everything we do.

Customer first

All our thinking starts with the customer


We are guided by strong moral principles


We speak our mind and act to make things happen


Being together and being different makes us better

AXA prides itself on being an inclusive employer, so during the application process we will ask for some Equal Opportunities data purely for equality monitoring purposes. The answers received are completely anonymised and will therefore never be used for recruitment purposes. AXA only ever sees a percentage based outcome and this can never be attributed to a specific application.

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