Job Description

Client Relationship Manager

  Redhill

Job ref: 210009MW

Closing date: 12/12/2021

Specialism: Sales and Distribution

Career area: Sales and account management

Salary: up to £50k, subject to experience

Description

At AXA, we rely on the talent, courage and resilience of everyone to succeed. That’s why we are open, supportive, challenging and empowering.

As our new Clent Relationship Manager, you’ll be managing specific clients, supporting them in all aspects including, all service delivery matters, growth, profitability, pricing renewals and contract negotiations. You will also be covering product and business development including cross selling other AXA Partners products and services and identifying opportunities for expanding those relationships into new and profitable areas of business.

While working closely with the rest of the Commercial Global Markets team you will be liaising with all areas of AXA, from daily interaction with operations, to compliance, legal and finance to ensure you can deliver an excellent service to your clients ensuring all their business needs are met.. Your success will be measured by the loyalty of the client (retention), the profitability of the account (efficiency) and identifying opportunities for expanding those relationships into new and profitable areas of business and coordinating any improvement plans.

What else will you be doing?

Proactive account management to achieve long-term relationships with clients & stakeholders to ensure excellent service delivery to both clients and their customers

Analyse management performance, contract performance, tracking of claims and profitability in line with forecast and taking remedial action where necessary in agreement with underwriting.

Renegotiate contracts & renewals and manage new opportunities through a coordinated multifunction sales effort working alongside other members of Global markets to support, where necessary

Take an active role in supporting the Company’s strategy & delivery against plan with key stakeholders to identify and implement new projects to support business objectives

Proactive management of all stakeholders to ensure excellent service delivery to both clients and their customers

Manage implementation projects, identify & outline key milestones - guide and coach colleagues as required to help with implementation

Keep up to date with each partner’s vision and market trends to conduct informed discussion including new solutions opportunities that could meet client opportunities including co-design approach.

All of the above whilst working within our Senior Managers and Certification Regime Framework (SM&CR) to reduce harm to consumers and strengthen market integrity by making individuals more accountable for their conduct and competence. The SM&CR is a catalyst for change, an opportunity to establish healthy cultures and effective governance in firms by encouraging greater individual accountability and setting a new standard of personal conduct.

Qualifications

About you

You will have a strong commercial acumen combined with a proven track record for relationship management and influencing at senior levels. Experience will be within Insurance, Financial Institutions or Assistance market in travel, home, motor or consumer electronics sector

In your previous role you’ve had experience of managing large and small accounts, together with proven evidence of client growth within a commercial environment. Understanding of the relevant regulations and legislation applicable to the role, would be useful.

You have strong communication and influencing skills and people describe you as a positive person, who is driven, resilient and tenacious. Keeping the team spirit up even in a challenging and continuously moving environment.

About AXA

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life. Our values: Customer First, Courage, Integrity and One AXA.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

What We Offer

One of the best things about joining AXA Partners is our rewards package. At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

  • Competitive annual salary of £40,000 - £50,00 depending on experience
  • Annual company & performance-based bonus
  • Group personal pension plan
  • Life assurance (up to 4x annual salary)
  • 25 days annual leave plus Bank Holidays

#partners2

What's the best thing about working in an AXA sales team?

Transcript

What’s the best thing about working for the AXA sales team? 

The best thing about working for AXA, particularly the sales team, is the investment in people. From your very first day we’ll invest in your induction making sure that you feel comfortable, confident and ready before you even hit the phones and start talking to your brokers, your intermediaries. We’re always looking to embellish and grow you as a person so if you want to develop, we will help you to develop. 

The best thing about working for AXA, particularly the sales team, is the investment in people. From your very first day we’ll invest in your induction making sure that you feel comfortable, confident and ready before you even hit the phones and start talking to your brokers, your intermediaries. We’re always looking to embellish and grow you as a person so if you want to develop, we will help you to develop. 

Find out more about our sales career opportunities. Search AXA Careers. 

Rewards and Benefits

As well as a supportive and rewarding working culture, you'll enjoy a good holiday allowance and generous company pension scheme. Depending on your role you’ll have the opportunity to buy share options, a car allowance and private medical insurance. Note that benefits can vary according to the different part of AXA and the role itself.

Pay and Bonus

We carefully consider our pay levels and carry out a review each year so you are paid fairly for what you do. When AXA does well, we share in its success and all employees are eligible for a discretionary bonus payment each year, dependant on individual and company performance.

Pension and Life Cover

We want to help you actively plan for a financially healthy retirement, so we offer a Defined Contribution Pension Scheme. This means that we contribute to your pension fund depending on the amount you choose to pay in.

Holiday

Work life balance is important. Our holiday entitlements start at a minimum of 22 days (plus bank holidays) dependent on the business area or the role, increasing up to 28 days (plus bank holidays) with length of service. Depending on which part of AXA you work in, there’s also flexibility to buy up to five additional days or sell up to three days, helping you to achieve the right balance for you.

Recognition

We recognise and reward you when you demonstrate the behaviours that make AXA great.

Shareplan

Employees are also invited to take part in the annual share plan. Employees can buy shares and also be offered an interest free loan to purchase shares if they don’t want to purchase outright.

Additional benefits

Depending on your role, you may be entitled to additional benefits such as Private Medical Insurance, Company Car or Long Term Incentive Plans.

Our Stories

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Location

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Our Values

Our values shape what we do and how we do it. They inspire us, guide us and empower us to work together, push the boundaries, challenge things for the better and believe in ourselves. No matter how big or small our achievements, our values sit at the heart of everything we do.

Customer first

All our thinking starts with the customer

Integrity

We are guided by strong moral principles

Courage

We speak our mind and act to make things happen

One AXA

Being together and being different makes us better

AXA prides itself on being an inclusive employer, so during the application process we will ask for some Equal Opportunities data purely for equality monitoring purposes. The answers received are completely anonymised and will therefore never be used for recruitment purposes. AXA only ever sees a percentage based outcome and this can never be attributed to a specific application.

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