Job Description

Lead Digital Analyst

  Weybridge | London | Location Independent

Job ref: 2100099M

Closing date: 17/12/2021

Specialism: Data Science

Career area: Digital and data

Salary: £28,000 to £45,000 dependent on experience

Description

We have an exciting opportunity for someone seeking to develop their career within a world leading insurance brand. As Lead Digital Analyst you’ll deliver, maintain and improve the customer digital journey, data management, analytical capability and performance reporting, whilst finding opportunities to improve performance and efficiency of the digital analytics infrastructure.

You’ll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things. At AXA we’re adopting a Hybrid way of working, empowering our people to balance their time between home and office in a way that works best for them, their team and our customers.

What you’ll be doing:

  • Monitor, interpret and report performance KPIs across all transactional touch points of the multichannel sales funnel in order to measure and identify opportunities to improve customer experience

  • Monitor, interpret and report KPIs for customer journeys and UX testing activity to quantify improvements to the journey and performance of campaigns.

  • Working with optimisation teams, help design, implement and analyse tests to improve customer journey. Identifying these opportunities through data and analysis.

  • Working closely with the wider Analytics team and internal customers establish visual and engaging performance dashboards in order to share knowledge and aid data driven decision making

  • Act as an expert source of digital performance reporting by ensuring data integrity and proactively identify data and reporting issues and improvement opportunities

  • Ensure efficiencies and consistency of data across AXA UK&I.

  • Work closely with wider CA CoE team to develop and optimise multi-attribution marketing effectiveness tracking models in order to measure the performance of activity and therefore shape future activity

  • Work towards best practice digital performance analytics methodologies and visualisation tools to order to improve future team capability

Qualifications

  • Experience within digital data analytics and/or performance optimisation functions, and 2.1 or higher degree in a highly mathematical subject (Maths, Statistics, Economics, Physics, Engineering, Data Science or similar), or equivalent qualification.

  • Thorough understanding, experience and expertise in digital and web journey data management, visualisation and usage within a commercial environment. Experience of Google Analytics is a must.

  • Wide experience using digital analytics performance tools and combining data from multiple sources into single, easily understood performance dashboards. It is essential that you have previous experience of BigQuery.

  • Highly commercially aware with understand of business planning and financial processes, coupled with excellent communication and presentation skills.

  • Good understanding of marketing and digital principles and channels, and understanding of customer buying behaviour

  • Good relationship skills - able to engage with and communicate to colleagues at all levels

  • Problem solving capability – ability to develop practical solutions with the big picture in mind

  • Clear understanding of the regulatory environment in which the business operates including DPA and UK privacy law application in data management

About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.

What We Offer

One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

  • Competitive annual salary of up to £45,000
  • Annual company & performance-based bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • 25 days annual leave plus Bank Holidays
  • Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
  • AXA employee discounts
  • Gym benefits

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. As a financial services company, all successful candidates will be subject to preemployment checks, so we can ensure regulatory compliance.

To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you require an alternative method of applying or would like to discuss this role further, please send an email to scott.southwell@axa-uk.co.uk.

Rewards and Benefits

As well as a supportive and rewarding working culture, you'll enjoy a good holiday allowance and generous company pension scheme. Depending on your role you’ll have the opportunity to buy share options, a car allowance and private medical insurance. Note that benefits can vary according to the different part of AXA and the role itself.

Pay and Bonus

We carefully consider our pay levels and carry out a review each year so you are paid fairly for what you do. When AXA does well, we share in its success and all employees are eligible for a discretionary bonus payment each year, dependant on individual and company performance.

Pension and Life Cover

We want to help you actively plan for a financially healthy retirement, so we offer a Defined Contribution Pension Scheme. This means that we contribute to your pension fund depending on the amount you choose to pay in.

Holiday

Work life balance is important. Our holiday entitlements start at a minimum of 22 days (plus bank holidays) dependent on the business area or the role, increasing up to 28 days (plus bank holidays) with length of service. Depending on which part of AXA you work in, there’s also flexibility to buy up to five additional days or sell up to three days, helping you to achieve the right balance for you.

Recognition

We recognise and reward you when you demonstrate the behaviours that make AXA great.

Shareplan

Employees are also invited to take part in the annual share plan. Employees can buy shares and also be offered an interest free loan to purchase shares if they don’t want to purchase outright.

Additional benefits

Depending on your role, you may be entitled to additional benefits such as Private Medical Insurance, Company Car or Long Term Incentive Plans.

Our Stories

Would you like to know more about life at AXA? Our AXA Stories offer a good insight into what it's like to work here.

Location

Wherever you are in the UK, there's likely to be an AXA office near to you.

Our Values

Our values shape what we do and how we do it. They inspire us, guide us and empower us to work together, push the boundaries, challenge things for the better and believe in ourselves. No matter how big or small our achievements, our values sit at the heart of everything we do.

Customer first

All our thinking starts with the customer

Integrity

We are guided by strong moral principles

Courage

We speak our mind and act to make things happen

One AXA

Being together and being different makes us better

AXA prides itself on being an inclusive employer, so during the application process we will ask for some Equal Opportunities data purely for equality monitoring purposes. The answers received are completely anonymised and will therefore never be used for recruitment purposes. AXA only ever sees a percentage based outcome and this can never be attributed to a specific application.

Our Glassdoor ratings

powered by Glassdoor

Glassdoor star rating is currently 4.2 / 5

4.2
CEO image

Claudio Gienal
CEO

99% Approve of CEO Claudio Gienal
102 Ratings

Interview experience

Positive
56%
Neutral
17%
Negative
28%

Related jobs

We don't have any vacancies that match your search at the moment.

Please sign up for job alerts and we’ll let you know when suitable roles are available.

Job alerts

Covid-19 information: Due to the current Covid-19 outbreak we are holding our job interviews virtually using software such as Skype and WhatsApp. This is so we can keep both you and our employees as safe as possible. Your recruitment partner will let you know more if you are invited to an interview.

Important notice: We've recently become aware of a recruitment scam involving the mis-use of AXA branding. If you're unsure if the person you're speaking to is genuinely an AXA recruiter or the job you're applying for is legitimately from AXA, please get in touch and we can check for you. We cannot be held responsible for any interviews conducted without our knowledge and authorisation. If you're unsure and would like some advice, feel free to get in touch with our recruitment team.

Please click here to find out more about our Recruitment Privacy Policy