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Customer Service

Doing everything in our power to meet our customers' needs

Customer services at AXA

We're there for our customers when they need us, and we go to incredible lengths to deliver the service they deserve. That's why we're known and valued by millions of people across the world. Because for us, customer service is more than ticking a box. It's doing everything in our powers to meet a customer's needs and exceed their expectations. And we're constantly exploring new ways to improve what we do. So if you're a confident communicator who can inspire trust and knows what it takes to build brilliant relationships with customers, we'd love you to join us.

Inside AXA Bristol: a day in the life of Jade Ferris

We've just opened a bright, spacious new office in Bristol – and we're looking for bright new talents to join us. Jade Ferris, Senior Care Advisor, gives you a sneak peak into what it's like to work here and the things she loves about her role.

Two major public arts trails in the summer of 2013 and 2015, saw giant sculptures of award-winning Aardman Animations character's Gromit and Shaun the Sheep decorate Bristol's and London's streets before going on to raise millions for Bristol's Children's Hospital and Wallace and Gromit's Children's Charity. We won the auctions for these two and I love seeing them in the lobby on my way up to the office.

Day-to-day I speak to our members, pay provider invoices and respond to emails. As a Senior Care Advisor I also support the other care advisors on the floor, coaching them to reach their full potential. At the heart of it all, we help ensure our members have the smoothest possible claims journey and being able to make someone who's feeling unwell laugh, is a great feeling.

Working with a great team of people makes for a lovely atmosphere. Everyone at AXA, no matter who they are, is friendly and always willing to help you out, there's no sense of hierarchy. It's one of my favourite things about working here. We often have a charity event on in the office, which is brilliant as it brings everyone together for a good cause.

Our breakout area is a great place to catch up with colleagues or have a meeting with team leaders to find out how things are going.

Across the AXA offices we have access to great facilities that we can use to make the most of our lunchbreaks.

I love being able to coach fellow colleagues in order for them to succeed in their role. It's very rewarding to watch them grow and improve.


What we're looking for

Enthusiatic and passionate

Exceptional listening and communication skills

Dependable and trustworthy

Motivated to deliver excellence

The different types of role available

From Claims Advisor to Complaints Handler, Team Leader to Manager - we have opportunities available across our Customer Services team. Committed to investing in the success of our people, we'll provide you with all the training you need to reach your potential and achieve your aspirations. Because a Customer Service role at AXA is more than just a job. It's a career.

What our people say

"It’s important to stay positive and upbeat so customers know that they are important to you. Identifying their needs and putting yourself in their shoes is a good way to make sure you’re dealing with their queries in the best way possible"


"I always try to treat customers how I would like to be treated and do my very best to resolve each query. It doesn’t cost anything to be kind, friendly and helpful"


"I do everything I can to make the customer’s journey pleasant, professional and pleasurable"


"I receive many compliments from our customers, thanking AXA for everything we have done for them. It’s so rewarding to know that you make a difference to customers’ lives."


"Along with all the training and support we receive, there are also lots of social events to get involved with - such as our annual Christmas and summer parties."


"As AXA is a large organisation there are lots of opportunities to develop yourself professionally and personally. My team is my family. We support each other as we work towards a common goal. This is important to me and is something that AXA Wealth encourages."


Latest opportunities

Customer Response Advisor
Department: Response
Location: Ashburton
Customer Advisor- 6 month FTC
Department: Customer Service
Location: Bristol - Nightingale House
Cx Manager
Department: Proactive
Location: Location Independent