Two major public arts trails in the summer of 2013 and 2015, saw giant sculptures of award-winning Aardman Animations character's Gromit and Shaun the Sheep decorate Bristol's and London's streets before going on to raise millions for Bristol's Children's Hospital and Wallace and Gromit's Children's Charity. We won the auctions for these two and I love seeing them in the lobby on my way up to the office.
Doing everything in our power to meet our customers' needs
Customer services at AXA
We're there for our customers when they need us, and we go to incredible lengths to deliver the service they deserve. That's why we're known and valued by millions of people across the world. Because for us, customer service is more than ticking a box. It's doing everything in our powers to meet a customer's needs and exceed their expectations. And we're constantly exploring new ways to improve what we do. So if you're a confident communicator who can inspire trust and knows what it takes to build brilliant relationships with customers, we'd love you to join us.
Day-to-day I speak to our members, pay provider invoices and respond to emails. As a Senior Care Advisor I also support the other care advisors on the floor, coaching them to reach their full potential. At the heart of it all, we help ensure our members have the smoothest possible claims journey and being able to make someone who's feeling unwell laugh, is a great feeling.
Working with a great team of people makes for a lovely atmosphere. Everyone at AXA, no matter who they are, is friendly and always willing to help you out, there's no sense of hierarchy. It's one of my favourite things about working here. We often have a charity event on in the office, which is brilliant as it brings everyone together for a good cause.
Our breakout area is a great place to catch up with colleagues or have a meeting with team leaders to find out how things are going.
Across the AXA offices we have access to great facilities that we can use to make the most of our lunchbreaks.
I love being able to coach fellow colleagues in order for them to succeed in their role. It's very rewarding to watch them grow and improve.
The different types of role available
From Claims Advisor to Complaints Handler, Team Leader to Manager - we have opportunities available across our Customer Services team. Committed to investing in the success of our people, we'll provide you with all the training you need to reach your potential and achieve your aspirations. Because a Customer Service role at AXA is more than just a job. It's a career.
What our people say
"It’s important to stay positive and upbeat so customers know that they are important to you. Identifying their needs and putting yourself in their shoes is a good way to make sure you’re dealing with their queries in the best way possible"
"I always try to treat customers how I would like to be treated and do my very best to resolve each query. It doesn’t cost anything to be kind, friendly and helpful"
"I do everything I can to make the customer’s journey pleasant, professional and pleasurable"
"I receive many compliments from our customers, thanking AXA for everything we have done for them. It’s so rewarding to know that you make a difference to customers’ lives."
"Along with all the training and support we receive, there are also lots of social events to get involved with - such as our annual Christmas and summer parties."
"As AXA is a large organisation there are lots of opportunities to develop yourself professionally and personally. My team is my family. We support each other as we work towards a common goal. This is important to me and is something that AXA Wealth encourages."
Last year we helped over 350,000 people with private healthcare
Last year we helped over 1 million people travel on holiday with protection against what might go wrong
Last year we helped over 12,500 people fighting cancer
AXA Investment Managers received 100 awards in 2012 alone!
76 MILLION EUROS
Between 2008 and 2012, the AXA Research Fund has committed this amount globally to 308 projects
Last year we helped over 43,000 people get their homes back to normal after flooding
Last year we helped over 300,000 motorists get back on the road after accidents
That's how many customers we care for globally, with 13 million in the UK alone, specialising here in Wealth Management, Insurance and Healthcare
We're helping over 180,000 people save for their futures
We've come top of the league tables in insurance revenues globally since 2008, and we've been the no 1 insurance brand in the world every year since 2009 (Interbrand)
This many AXA Hearts in Action volunteers around the world helped underprivileged people in 2012
Last year we raised over £500,000 for our charities
The number of employees we have globally, working across 57 countries
The GIE AXA (groupement d'intérêt économique) houses the financial and real estate departments of Mutuelles Unies and Drouot. The name AXA, chosen in 1984 to designate the group, was not intended at the time to be used as a brand name.
La Providence and Le Secours, united under the Présence banner, join Drouot and Mutuelles Unies after Claude Bébéar's successful takeover bid. The seminar in the Ténéré desert of the Sahara laid the foundations for a unified group with just one name, AXA.
After the merger with AGP (Assurances du Groupe de Paris), followed by the acquisition of a controlling interest in its holding company (Compagnie du Midi), during a tense shareholders' meeting that pitted Claude Bébéar against Bernard Pagezy, AXA becomes France's second largest insurance company.
The number of agencies flying the AXA banner hits three thousand in France. A new organisation along regional lines results in the creation of ten regions and a shared information system. Drouot, Mutuelles Unies and Présence are legally combined.
With AXA Hearts in Action, volunteering in the community becomes an integral part of the Group's identity. AXA crosses the Atlantic to become a majority partner in Equitable, a life insurance institution in the United States.
Claude Bébéar announces his Ambition 2001: AXA will be number one by the next century. The first global advertising campaign is launched. The AXA seminar, or corporate meeting as it is called, is held in China. Objective: develop business in Asia.
After making important acquisitions in Australia and Japan, AXA announces its alliance with UAP, and becomes France's largest insurer and the world's second largest insurance and asset management company. Scope, the employee opinion survey, goes global for the first time in its history.
"Go ahead. Go ahead with AXA," proposed the new global corporate ad campaign.
Like Equitable in the United States, which became AXA Financial Inc, all AXA affiliates move to the AXA name in the Asia Pacific region. A plethora of acquisitions on every continent, including Nippon Dantai in Japan and a partnership with Minmetals in Shanghai, the first French-Chinese joint venture in life insurance.
Henri de Castries succeeds Claude Bébéar as chairman of the Management Board and announces his ambition: AXA will become the global leader in financial protection. AXA takes steps worldwide to buy out minority interests.
The time has come for cost-cutting and improving service quality to gain leadership in the business and become the standard setter in financial protection. AXA Way imposes process discipline.
A new acquisition is completed in the United States involving Mony (Mutual of New York). The Mediterranean region is created, bringing together subsidiaries in that part of the world and the Middle East. More than one out of two employees owns shares of AXA stock.
With Ambition 2012, AXA gives itself seven years to become the preferred company of its clients, employees and shareholders. The Northern European region is created, grouping together subsidiaries in Belgium, Luxembourg, the Netherlands, Germany and Switzerland. A year later, Winterthur, a Swiss company with numerous subsidiaries in Eastern Europe, joins AXA.
Protection through research: the AXA Research Fund is created to encourage scientific research into the prevention of major risks. AXA adopts a new signature – "redefining standards" – and three attitudes that guide its behaviour and commitments to customers: available, attentive and reliable.
AXA is present on every continent and in more than sixty countries. This scale bestows a high degree of responsibility on the Group. Irreproachable quality in every area is expected of a global leader. Faced with this challenge, its responsibility is to build trust and enhance it daily by offering tangible proof that it is deserved.