Claims and Inspection
Being there when our customers need us the most
Calm, considered and understanding? Then you’d make a great addition to one of our Claims teams.
Everything we do here at AXA is designed to better protect people and give them peace of mind when they need it. That’s why our Claims teams look for people who are friendly, helpful and sympathetic, at what can be a stressful or upsetting a customer or their family.
It’s fair to say that it’s within Claims that you can really see our commitment to delivering outstanding customer service – to being there when our customers need us most. Whether a customer has had an accident, or their car has been stolen, or they simply want reassurance about some aspect of their policy, our Claims Handlers and Claims Negotiators need to provide a fast, efficient and professional service at all times. It’s about being an attentive listener and a problem solver. It’s a comforting voice and a helping hand. Yes, the work can be demanding but it can be incredibly rewarding too, knowing that you’ve really made a difference to a customer or their family. To support our Claims teams, and to make sure that they have the most accurate information and the full facts at their fingertips, we employ expert Motor Engineers, Claims Inspectors and Surveyors.
We have dedicated Claims teams in AXA Commercial Lines and Personal Intermediary, AXA Personal Direct and Partnerships and AXA PPP Healthcare.
Last year we helped over 350,000 people with private healthcare
Last year we helped over 1 million people travel on holiday with protection against what might go wrong
Last year we helped over 12,500 people fighting cancer
AXA Investment Managers received 100 awards in 2012 alone!
76 MILLION EUROS
Between 2008 and 2012, the AXA Research Fund has committed this amount globally to 308 projects
Last year we helped over 43,000 people get their homes back to normal after flooding
Last year we helped over 300,000 motorists get back on the road after accidents
That's how many customers we care for globally, with 13 million in the UK alone, specialising here in Wealth Management, Insurance and Healthcare
We're helping over 180,000 people save for their futures
We've come top of the league tables in insurance revenues globally since 2008, and we've been the no 1 insurance brand in the world every year since 2009 (Interbrand)
This many AXA Hearts in Action volunteers around the world helped underprivileged people in 2012
Last year we raised over £500,000 for our charities
The number of employees we have globally, working across 57 countries
The GIE AXA (groupement d'intérêt économique) houses the financial and real estate departments of Mutuelles Unies and Drouot. The name AXA, chosen in 1984 to designate the group, was not intended at the time to be used as a brand name.
La Providence and Le Secours, united under the Présence banner, join Drouot and Mutuelles Unies after Claude Bébéar's successful takeover bid. The seminar in the Ténéré desert of the Sahara laid the foundations for a unified group with just one name, AXA.
After the merger with AGP (Assurances du Groupe de Paris), followed by the acquisition of a controlling interest in its holding company (Compagnie du Midi), during a tense shareholders' meeting that pitted Claude Bébéar against Bernard Pagezy, AXA becomes France's second largest insurance company.
The number of agencies flying the AXA banner hits three thousand in France. A new organisation along regional lines results in the creation of ten regions and a shared information system. Drouot, Mutuelles Unies and Présence are legally combined.
With AXA Hearts in Action, volunteering in the community becomes an integral part of the Group's identity. AXA crosses the Atlantic to become a majority partner in Equitable, a life insurance institution in the United States.
Claude Bébéar announces his Ambition 2001: AXA will be number one by the next century. The first global advertising campaign is launched. The AXA seminar, or corporate meeting as it is called, is held in China. Objective: develop business in Asia.
After making important acquisitions in Australia and Japan, AXA announces its alliance with UAP, and becomes France's largest insurer and the world's second largest insurance and asset management company. Scope, the employee opinion survey, goes global for the first time in its history.
"Go ahead. Go ahead with AXA," proposed the new global corporate ad campaign.
Like Equitable in the United States, which became AXA Financial Inc, all AXA affiliates move to the AXA name in the Asia Pacific region. A plethora of acquisitions on every continent, including Nippon Dantai in Japan and a partnership with Minmetals in Shanghai, the first French-Chinese joint venture in life insurance.
Henri de Castries succeeds Claude Bébéar as chairman of the Management Board and announces his ambition: AXA will become the global leader in financial protection. AXA takes steps worldwide to buy out minority interests.
The time has come for cost-cutting and improving service quality to gain leadership in the business and become the standard setter in financial protection. AXA Way imposes process discipline.
A new acquisition is completed in the United States involving Mony (Mutual of New York). The Mediterranean region is created, bringing together subsidiaries in that part of the world and the Middle East. More than one out of two employees owns shares of AXA stock.
With Ambition 2012, AXA gives itself seven years to become the preferred company of its clients, employees and shareholders. The Northern European region is created, grouping together subsidiaries in Belgium, Luxembourg, the Netherlands, Germany and Switzerland. A year later, Winterthur, a Swiss company with numerous subsidiaries in Eastern Europe, joins AXA.
Protection through research: the AXA Research Fund is created to encourage scientific research into the prevention of major risks. AXA adopts a new signature – "redefining standards" – and three attitudes that guide its behaviour and commitments to customers: available, attentive and reliable.
AXA is present on every continent and in more than sixty countries. This scale bestows a high degree of responsibility on the Group. Irreproachable quality in every area is expected of a global leader. Faced with this challenge, its responsibility is to build trust and enhance it daily by offering tangible proof that it is deserved.