Customer Service in Coventry (AXA Life)

At AXA Life, in Coventry we aim to provide 'remarkable customer service'.  After all, it’s just as important to the success of the business as the quality of our products and the skills of our sales people.  Here in Coventry, we’re responsible for looking after existing customers and responding to their queries. We also help to set up new policies and make sure that we pay the right commission to businesses that sell our products.  There are a number of different roles on offer:

Customer Service Representative - Communications Centre

This is a phone-based role in which you’ll give quotes, solve problems and handle complaints. Whether you’re dealing with customers directly or brokers and Independent Financial Advisors, you’ll be judged on the quality of the service you provide. Some calls are complex, but we have a first-class training and accreditation programme and a team of dedicated Call Quality Coaches to provide feedback.

Customer Service Representative - Administration

When customers write to us with applications, queries and information requests, it’s our Admin team that reply.  You need to be sympathetic, able to follow set processes and good at writing.

Tele-underwriters

In this sensitive role, you’ll set up and carry out phone interviews with customers to gather medical, family and other personal information. Naturally you’ll need to be a good listener with excellent phone skills and able to handle confidential information.

Team Managers/Customer Service Managers

As a Team Manager, you’ll lead between 10 and 15 people in the Communications Centre or Administration. Customer Service Managers take on responsibility for as many as 150 employees.

Project Roles

Project work is important for driving the AXA business forward. You may be identifying and implementing new systems or looking at process improvements.