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This privacy statement outlines how AXA will use your personal information and the security standards that we will apply to protect your personal information. We will also explain how we ensure that we deliver your legal rights to you, including how to claim your right to a copy of your personal information as defined in the Data Protection Act 1998.
The AXA Group as a whole take your privacy very seriously. We promise to protect your privacy and your legal rights. Please read the privacy statement below to understand how we will protect your personal information when you or any third party provides it to us through this website, by telephone or by post.
AXA is committed to compliance with the UK Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003. Information that you or a third party provides to us about you will be used only for the purpose that we inform you about at the time that you provide it to us. We will endeavour to keep your information accurate and whenever you inform us about any changes we will update this information at the earliest opportunity. Please help us to do this by letting us know whenever there are changes to your personal information.
To assist us in processing your information we may use other companies in the AXA Group, or companies who work under contract to us, this may include companies who are located outside of Europe. We will ensure that all of these other companies protect your personal information by applying the same standards of security as AXA.
We will use the personal information you supply for establishing your suitability for the post and, if your application is successful, to set up and maintain your employment records. Any additional and relevant personal information supplied to us during the recruitment process will also be used for such purposes. None of this information will be retained for longer than is necessary for the particular purpose.
When you submit an application form to us, where it is necessary or appropriate, we may process sensitive personal data about you. Sensitive personal data, for example, may include information relating to criminal convictions or medical information.
To help us to make appointment decisions and to check your identity, we will obtain, process and store any information from any individual, firm, corporation, institution or other body, including Consumer Credit records, which AXA UK in its discretion considers necessary to evaluate fully your suitability for employment.
In acknowledging an application, we are not verifying the content or making any offer of employment or engagement.
We will keep your personal information accurate and would request that you help us to do this by letting us know whenever there are any changes to your information. You have the right to access any information that we hold about you, (we may charge a fee for this service) and to have any inaccuracies corrected. You also have a right to have your data amended if it is incorrect. You can update or correct your details online by accessing the 'update my details' link. If you wish to request details about your personal information or if you want us to delete this information from our records, please send a written request to Data Protection Manager, AXA Sun Life, PO Box 1810 Bristol BS99 5SN.
We will retain your information for 24 months from the date of your application in order that we can keep you informed of other suitable roles that maybe of interest to you and for Management Information purposes, unless you specify otherwise. We will anonymise your information after 24 months but will use the stored anonymised information for statistical purposes including equal opportunities monitoring.
If you are providing information about someone else please ensure that you obtain his or her permission to do so before providing it to us.
In order to prevent and detect fraud or other criminal activity we may at any time:
We can supply on request, further details of the databases we access or contribute to.
If you are providing information about your health or lifestyle we will tell you at that time how we intend to use it and we will ask for your consent to this use. We have a confidentiality policy in place, which means we hold your medical information securely and access is limited to authorised individuals who need to see it to enable them to provide the service you are applying for.
Our web site has security installed to ensure that any personal data entered onto the site is protected against loss, misuse or alteration.
However, due to the nature of the Internet, we can't guarantee the protection of your personal information and we can't be responsible for any outcomes resulting from a breach of security when the web site is used.
We may need to get medical reports to support your application. Before we can ask any doctor that you have consulted to fill in a report, we need your permission under the Access to Medical Reports Act 1988. Your rights under the Act are as follows.
You can ask to see the report before the doctor returns it to us. If this is the case, we will tell the doctor to keep the report for 21 days so that you can arrange to see it. If you have not made arrangements to see the report within this time, your doctor will send the report to us. If you choose not to see the report at this stage, you may ask the doctor for a copy within six months of it being sent to us. We can send a copy of the report to your doctor if you ask to see it at a later date. If you think that any part of the report is not correct or is misleading, you may ask the doctor to amend it. If your doctor refuses to make the amendments, you may ask him or her to attach a statement outlining your views, which will then accompany the report. Your doctor can withhold access to the report if he or she feels that it would cause physical or mental harm to you or others.
AXA is committed to delivering the rights that the Data Protection Act 1998 provides to individuals. Amongst these is the right to access personal information (Data Subject Access Request) that we hold about you. If you decide to exercise this right we will send you an application form so that you can assist us to locate all of the information that we hold. We will also request a standard fee. When we have received the completed form and fee we will provide the information that meets the criteria specified in the Data Protection Act within 40 days.
You have the right to object to your personal information being used for direct marketing. Unless you have told us that you do not want us to use your personal contact details this way we may send you information about our services and products and the products and services of other selected companies. We may contact you by post or telephone, or by electronic media including email. If we want to send marketing information to you by electronic media, we will ask for your consent before we do so.
To claim your right to object to receiving marketing information from us or any other company, you may write to us, indicating your preference when you provide your personal information. Once you have indicated that you do not want us to send marketing information to you we will not do so unless you change your mind. You may write to us at any time at AXA Sun Life, PO Box 1810 Bristol BS99 5SN.
We may record telephone conversations to enhance your security and ours, to enable us to handle complaints efficiently, improve our customer service and for staff training purposes.
We are required to report details of any suspicious transactions on any policy(s) to the National Criminal Intelligence Service (NCIS) and we also disclose information about our customers to certain bodies who have statutory powers, for example, the Department of Work and Pensions.
In order to prevent and detect fraud and verify your identity, we may share information about you with other organisations and public bodies. We may check your details with fraud prevention agencies, and if you give us false or inaccurate information or we suspect fraud, we will record this with these agencies. We and other organisations may search these records to:
This website may write small files to your computer called “cookies”, which we may use for the following reasons:
The cookies we store on your computer do not contain any personally identifiable information.
You do not have to accept cookies and you can disable them or change the way your computer handles them by adjusting your browser settings. See your browser's "help" function for more information. If you choose not to accept cookies, you may experience problems using areas of this website that require you to log on.
AXA will do its best to protect any information you input into this website, however, the Internet is not necessarily a secure system and your privacy cannot be guaranteed. AXA has taken security steps on this website to ensure that your data is as safe as possible. If you are at all concerned about on-line security, please feel free to submit your application by post.
We reserve the right to vary or amend this statement from time to time.
If you do not agree with this statement, then you will not be able to go any further with your application.