Category: Customer Service

How to know if you’d make an amazing Claims Handler

It’s not always obvious which route we should take in life, even if we have our destination in mind. So how would you know if becoming a Claims Handler could be right up your street? Well, that’s the position that Louise found herself in after she took a break from working full-time to focus on her family. Thankfully [...]

categories: AXA people  Claims  Customer Service  Employee story 

How to change the game in customer service. Literally!

What’s life really like for our award-winning AXA Ipswich customer service team? We want all our Customer Service people to develop their careers and have access to the training they need to continue to provide exceptional service to our customers. So we spoke to Stephanie Challis, a Customer Service Representative at AXA Ipswich to find out how she’s keeping her team, as well as [...]

categories: AXA people  Customer Service  Employee story 

More than a helping hand at AXA

Help Team Member Kim Morgan tells us why she loves her job at AXA in Teesside. [...]

categories: Customer Service 

First class service for customers, fantastic opportunities for employees

Matthew Fern joined the Teesside Help Team in 2009. Now a Team Leader, he shares his thoughts on what makes brilliant customer service and how AXA supports individuals to develop their skills and succeed in their careers. [...]

categories: AXA people  Customer Service 

People, pride and a passion for excellent customer service

Did you know AXA is one of UK's Top 25 Big Companies to work? And here at AXA, we might be big but we truly care – about our customers and the brilliant people that work here. We caught up with Team Assistant, Kirsty to find out more. [...]

categories: AXA people  Customer Service