Archive: April 2018

Innovation in healthcare

Jessica Lonsdale explains the value of the Health Tech & You awards to the future of health and wellbeing, as well as the innovative impact it’s had on AXA as a business. [...]

categories: AXA PPP healthcare  Innovation at AXA 

Karen Dodd: Supportive and inspiring – why I’m proud of my team

Karen started at AXA over 30 years ago as a Claims Advisor in customer service and worked her way up to her current role as Head of Quality and Audit. She's worked in a variety of areas in different roles, fitting her career around her two children. [...]

categories: AXA Hero  AXA people  Women at AXA 

How to know if you’d make an amazing Claims Handler

It’s not always obvious which route we should take in life, even if we have our destination in mind. So how would you know if becoming a Claims Handler could be right up your street? Well, that’s the position that Louise found herself in after she took a break from working full-time to focus on her family. Thankfully for Louise (and [...]

categories: AXA people  Claims  Customer Service  Employee story 

How to change the game in customer service. Literally!

What’s life really like for our award-winning AXA Ipswich customer service team? We want all our Customer Service people to develop their careers and have access to the training they need to continue to provide exceptional service to our customers. So we spoke to Stephanie Challis, a Customer Service Representative at AXA Ipswich to find out how she’s keeping her team, as well as her customers, [...]

categories: AXA people  Customer Service  Employee story